Shipping & Policies

Welcome

Thank you for choosing Chew On This Or That for your gifting needs. Chew On This Or That specializes in personalized gifts, upcycled or recycled items, unique and hard to find gifts. Each item is handmade work of art and may differ slightly from the picture.

Payments

I accept direct checkout, Paypal, checks and money orders. Payments paid by money orders and money orders are expected within 5 business days of the transaction. Cancellations are not available for personalized items or custom items. All other cancellations are subjected to approval and at least a $5 fee or 35% of the order. I will use the greater amount.

Shipping

I ship through United States Postal Service, First Class Mail, Priority Mail, US International Mail. I now offer shipping upgrades of Priority Mail and Express Mail (overnight or next day). Shipping fees include a tracking number which will be emailed to you when the item or items are shipped. If item is undelivered or returned, the customer is responsible to pay the shipping fee for item to be reshipped.

International shipping, additional shipping or postage fees may be required and customer will be responsible to cover the additional amount. Please note, I am not responsible for postal delays and customs delays or lost items.

Refunds

Undamaged and unworn items can be exchanged or returned. Please note, shipping fees are not refundable. For exchanged items and returns, customer is responsible for returning the item to seller and any new additional shipping fees. New item will not be replaced until the returned item is received.

Personalized and custom items cannot be returned, refunded or exchanged. For example, if you purchased an item with the baby's name and do not like the color, or decided that you wanted a larger size; this will not be refunded or exchanged.

Damaged items can be exchanged. The customer is responsible for mailing and returning the damaged items back to the seller. When the seller receives the damaged items, the new items will be shipped.

Additional

Unless stated, please allow 5 to 7 business days for item to be processed and shipped. If an item is ready to ship, it will ship within 2 to 3 days. Personalized items take time to make and are created on Mondays and Wednesdays. Please understand I will try my best to get your items out by the ship date, but sometimes it's not possible. I do offer a Rush Option. This option, expedites the processing of your items. For example, Baby Milestone Sets takes 2 to 3 weeks. The rush option takes 3 to 5 days.

Availability - Monday - Friday 8 am to 10 pm Eastern Standard Time (EST)
Saturday 10 am to 1 pm EST